Interactive Messages - CometChat Docs

An InteractiveMessage is a specialized object that encapsulates an interactive unit within a chat message, such as an embedded form that users can fill out directly within the chat interface. This enhances user engagement by making the chat experience more interactive and responsive to user input.

InteractiveMessage

InteractiveMessage is a chat message with embedded interactive content. It can contain various properties:

Parameter	Description
`receiverId`	The UID or GUID of the recipient	Required
`receiverType`	The type of the receiver to whom the message is to be sent i.e `CometChat.RECEIVER_TYPE.USER (user)` or `CometChat.RECEIVER_TYPE.GROUP (group)`	Required
`messageType`	The type of the message that needs to be sent	Required
`interactiveData`	A JSONObject holding structured data for the interactive element	Required
`allowSenderInteraction`	A boolean determining whether the message sender can interact with the message by default it is set to false
`interactionGoal`	An InteractionGoal object encapsulating the intended outcome of interacting with the `InteractiveMessage` by default it is set to none

Interaction

An Interaction represents a user action involved with an InteractiveMessage. It includes:

elementId: An identifier for a specific interactive element.
interactedAt: A timestamp indicating when the interaction occurred.

Mark as Interacted

This method marks a message as interacted by identifying it with the provided Id. it also logs the interactive element associated with the interaction.

TypeScript

CometChat.markAsInteracted(message?.getId(), elementId)
.then((response) => {
  console.log("Mark As Interacted", response);
  });
  .catch((error) => {
  console.log("error while markAsInteracted", error);
  }); 

Goal Completion

A key feature of InteractiveMessage is checking whether a user’s interactions with the message meet the defined InteractionGoal You would be tracking every interaction users perform on an InteractiveMessage (captured as Interaction objects) and comparing those with the defined InteractionGoal. The completion of a goal can vary depending on the goal type:

Goals	Description	Keys
Any Interaction	The goal is considered completed if there is at least one interaction.	CometChat.GoalType.ANY_ACTION
Any of Specific Interactions	The goal is achieved if any of the specified interactions occurred.	CometChat.GoalType.ANY_OF
All of Specific Interactions	The goal is completed when all specified interactions occur.	CometChat.GoalType.ALL_OF
None	The goal is never completed	CometChat.GoalType.NONE

This user interaction tracking mechanism provides a flexible and efficient way to monitor user engagement within an interactive chat session. By defining clear interaction goals and checking user interactions against these goals, you can manage user engagement and improve the overall chat experience in your CometChat-enabled application. InteractionGoal The InteractionGoal represents the desired outcome of an interaction with an InteractiveMessage. It includes:

elementIds: A list of identifiers for the interactive elements.
type: The type of interaction goal from the CometChat.

Sending InteractiveMessages

The InteractiveMessage can be sent using the sendInteractiveMessage method of the CometChat class. The method requires an InteractiveMessage object and a CallbackListener for handling the response. Here is an example of how to use it:

TypeScript

CometChat.sendInteractiveMessage(message)
.then((message: CometChat.InteractiveMessage) => {
  console.log("message sent successfully", message.getSentAt());
})
.catch((error: CometChat.CometChatException) => {
  console.log("error while sending message", { error });
});

Event Listeners

CometChat SDK provides event listeners to handle real-time events related to InteractiveMessage.

On InteractiveMessage Received

The onInteractiveMessageReceived event listener is triggered when an InteractiveMessage is received. Here is an example:

TypeScript

CometChat.addMessageListener(
"UNIQUE_LISTENER_ID",
new CometChat.MessageListener({
  onInteractiveMessageReceived: message => {
    console.log("on Interactive Message Received", message);
  }
})
);

On Interaction Goal Completed

The onInteractionGoalCompleted event listener is invoked when an interaction goal is achieved. Here is an example:

TypeScript

CometChat.addMessageListener(
"UNIQUE_LISTENER_ID",
new CometChat.MessageListener({
  onInteractionGoalCompleted: message => {
    console.log("on Interaction Goal Completed", message);
  }
})
);

These event listeners offer your application a way to provide real-time updates in response to incoming interactive messages and goal completions, contributing to a more dynamic and responsive user chat experience.

Usage

An InteractiveMessage is constructed with the receiver’s UID, the receiver type, the interactive type, and interactive data as a JSONObject. Once created, the InteractiveMessage can be sent using CometChat’s sendInteractiveMessage() method. Incoming InteractiveMessages can be received and processed via CometChat’s message listener framework.